DevCycle End User Terms of Service

Last Updated February 2, 2026

These “Terms of Service” are a legal agreement between the Company and you. These Terms of Service govern your access to and use of Company’s website at https://devcycle.com (the "Website") and Company’s DevCycle software, products and platform (the "Software"). The Website, together with the Software and related services provided by Company, are called the “Services”. Wherever used in these Terms of Service, “Customer,” “you”, “your” or similar terms mean the person or legal entity using or accessing any of the Services, and “Company,” “we” or “us” means the Dynatrace Inc. subsidiary that provides the Services to you.

BY ACCESSING, BROWSING AND/OR USING ANY OF THE SERVICES, OR BY REGISTERING WITH COMPANY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS OF SERVICE.

Your access and use of the Services must be in accordance with these Terms of Service. If you violate these Terms of Service, you are no longer permitted to use the Services and Company may terminate your ability to access or use the Services at any time.

In consideration of the mutual promises, covenants, and conditions contained in herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, you and Company agree as follows:

1. Changes to these Terms of Service

(a) Company reserves the right, in its sole discretion, to update, revise, supplement and to otherwise modify the Terms of Service, and to impose new or additional terms and conditions on your use of the Services from time to time. When Company changes the Terms of Service in a material way, it will update the ‘last modified’ date at the bottom of this page. Your continued access, browsing or use of any of the Services following such update will be deemed to conclusively indicate your acceptance of any and all Terms of Service. You are responsible for regularly reviewing the most current version of the Terms of Service which are currently available at https://devcycle.com.

(b) FREE OR TRIAL USE. NOTWITHSTANDING ANYTHING TO THE CONTRARY, COMPANY MAY AT ANY TIME IN ITS SOLE DISCRETION TERMINATE OR SUSPEND ALL OR A PORTION OF ANY FREE OR TRIAL USE. CERTAIN FEATURES, TECHNICAL SUPPORT AND OTHER SUPPORT IN CONNECTION WITH FREE OR TRIAL USE MAY NOT BE AVAILABLE. ALL FREE OR TRIAL USE IS PROVIDED “AS IS” AND NO EXPRESS OR IMPLIED WARRANTIES SHALL APPLY. COMPANY SHALL HAVE NO LIABILITY OF ANY KIND WITH RESPECT TO FREE OR TRIAL USE UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, IN WHICH CASE COMPANY’S LIABILITY SHALL NOT EXCEED USD 1,000.00.

2. General Use of the Services

(a) You hereby expressly represent, warrant and confirm that you can form a binding contract with Company, you are at least eighteen (18) years old, and your use of the Services is in full compliance with the law of the jurisdiction(s) to which you are subject, and that you are not prohibited from using the Services under any applicable Laws.

(b) Your access to, and use of, the Services may be subject to a separately executed order form or subscription agreement (collectively, a “Subscription Agreement”) and/or supplemental terms between you and Company governing your access to and use of the Services.

(c) In order to use the Services, you must have access to the Internet directly or through devices that access web-based content and pay any and all service fees associated with such access.

(d) In using any of the Services, you shall at all times comply with all laws, statutes, codes, treaties, ordinances, orders, decrees, rules, regulations and municipal by-laws, judicial, administrative, ministerial, departmental or regulatory judgments, orders, decisions, rulings or awards of any governmental authority, policies, guidelines and protocols (“Laws”), including without limitation all Laws governing the collection, use, protection and disclosure of personal information (“Privacy Laws”).

(e) You must not use the Services: (i) to engage in any illegal, fraudulent or unauthorized conduct, including in any way that violates Laws; (ii) in any way that violates or infringes the copyrights, rights of privacy or publicity, or any other rights of any person; (iii) to impersonate or misrepresent your identity or affiliation with any person or entity; (iv) to engage in verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company customer, employee, member, or officer or any user of the Services; (v) to transmit or relay spam; (vi) to upload, post or submit information or materials, or otherwise make available to others using the Services: (A) any material that is libelous, defamatory, tortious, sexually explicit, hateful, obscene, harassing or otherwise actionable or objectionable material; (B) any unsolicited message or unauthorized advertising or promotional material; (C) any worms, viruses, Trojan horses, scripts, bots, bombs, spiders, or similar means, tool, programs, or algorithms to harvest, automatically download, or collect information, or any computer code or files of a destructive, damaging, disruptive, disabling or interfering nature (collectively, “Viruses”), or any information or materials that contain any of the foregoing; or (D) any material that is in a way that is detrimental to the operation of the Services or that could damage, disable or overburden the Services, or that is detrimental to the access or use of the Services by anyone else, which restriction applies to any use that interferes or attempts to interfere with the normal operations of the Services, including by hacking, deleting, augmenting or altering any information or materials.

(f) You must not, without Company’s prior written permission: (i) log into a server or account which you are not authorized to access; (ii) attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (iii) access or search, or attempt to access or search, the Services or data by any means (automated or otherwise) except through Company’s available interfaces; (iv) copy, adapt, customize, augment, distribute, modify, enhance, translate, reproduce, alter, tamper with, repair, sell, sublicense, rent, lease, make derivative works of, or otherwise attempt to commercially exploit the Software, Documentation or other information or materials of Company or its licensors; (v) decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code (except to the extent that this restriction is expressly prohibited by law) of or underlying the Software or the Services; (vi) modify another website so as to falsely imply that it is associated with the Services, Company or any other Company products or services; (vii) create any frames at any other web sites pertaining to or using any of the content or Materials located at the Website for any purpose, unless specifically authorized by Company in writing to do so; (viii) attempt to interfere with any of the Services provided to any user, host or network; (vix) transfer, sell, assign, or otherwise convey the Software to any party except as may be otherwise expressly provided for herein; or (x) alter any proprietary notices appearing in the Software or Documentation.

(g) You agree your purchases of the Services are not contingent on the delivery of any future functionality or features or dependent on any oral or written public comments made by the Company or any of its affiliates regarding future functionality or features.

3. Your Use of Company’s Available Materials

Company may place text, graphics, photographs, pictures, drawings, animation, audio clips, video clips, logos, literature and other material on, through or in connection with the Website in a way that will be easily accessible and useful for you (“Materials”). Materials are provided for general information only and should not be relied upon or used as the basis for making significant decisions without consulting primary or more accurate, more complete or more timely sources of information. Any reliance placed on the Materials on the Website is at your own risk. The Website and the Materials may contain certain historical information which is not current and is provided for your reference only.

4. Your Use of the Software and Documentation

(a) If you register with Company to access and use the Software, and/or enter into a Subscription Agreement with Company, Company hereby grants to you, subject to the terms and conditions of these Terms of Service and/or the Subscription Agreement, a worldwide, limited, non-exclusive, non-transferable, non-sublicensable, and non-assignable license to access and use the Software for your internal business purposes in accordance with the Documentation subject to any service period, usage limitations, restrictions or requirements specified herein or in any Subscription Agreement (the “ Software License”). The Software License includes your right to use and copy in connection with your use of the Software any related and available documentation (the “Documentation”), but Company is not obliged to provide you with any Documentation other than what is publicly available on the Website.

(b) You acknowledge that, if you register with Company to access and use the Software, the Software will be made available to you through the Internet or through devices that access web-based content, and you will pay any and all service fees associated with such access. You acknowledge that, in some circumstances, any use of the Software will be subject to payment for such use in accordance with these Terms of Service.

(c) In the event that you become aware of any violation of the Terms of Service by a user of your applications, you shall immediately terminate such user’s account on your application. The Company reserves the right to disable applications in response to a violation or suspected violation of the Terms of Service.

5. Your Data

(a) In these Terms of Service, “Personal Data” means any identified or identifiable information about an individual or personal information as defined by Privacy Laws that Company collects or receives on behalf of Customer. “Restricted Information” means any confidential or Personal Data that is protected by law and that requires the highest level of access control and security protection, such as health information, birthdates, driver’s license numbers, bank account numbers, passport numbers, credit card numbers, social security/insurance numbers, etc.

(b) When you use the Software, you may upload information and data into the Software (“Data”) and Company will make certain information, such as modified Data, available to you using the Data (“Data Output”). Data must be provided in anonymized or encrypted form. Data you provide must be limited to data necessary for the Company to provide the Data Output to you and for your use of the Services. You agree that you will not provide any Restricted Information to Company to be processed by Company in connection with the Services other than payment information used to pay your Fees.

(c) Customer is solely responsible for: (a) the accuracy, quality and legality of the Data; (b) the means by which Customer acquired the Data; and (c) obtaining all necessary rights to use the Data in connection with the Services, including without limitation, any required notices and consents in connection with any Personal Data included in the Data. By making Data available to Company you expressly represent, warrant and confirm that you own all rights, title and interest, including copyright, in and to any Data you upload, post or submit to the Services; or you have the right, authority or permission to upload, post, or submit any Data to Company.

(d) As between the parties, Customer shall retain all ownership rights to the Data. Customer grants to Company a limited, non-exclusive, royalty-free, worldwide license to use the Data and perform all acts with respect to the Data as may be necessary for Company to provide the Services to Customer or as otherwise agreed by Customer in writing. You hereby acknowledge and agree that the Services compile, store and use aggregated data and system usage, analytics and diagnostic information to monitor and improve the Services and for the creation of new products. You hereby grant to Company a non-exclusive, transferable, assignable, irrevocable, worldwide, perpetual license to collect, process and aggregate your Data and other such information and data and create anonymized, aggregated data records and use such anonymized and aggregated data, and all modifications thereto and derivatives thereof (“Derivative Data”) to improve the Services, develop new products and services, to understand usage, and for any other business purpose. Company may use and disclose Derivative Data solely in aggregate, anonymous, and de-identified form so that it contains no Personal Data and is in no way identifiable with you or your business, in connection with Company’s business.

(e) You hereby acknowledge and agree that any Data you provide for display on the Website will be considered non-confidential. Data from you or any other user of the Website on the Website represents the views and opinions of the person(s) submitting the Data and does not represent the views or opinions of Company. Furthermore, Company is not responsible if information made available on the Website by users of the Website and is not accurate, complete or current. Company may review Data before it is posted to the Website and may refuse to post any Data to the Website. Company reserves the right, in its sole discretion, to edit or remove Data, whether or not the Data is in violation of the provisions hereof or otherwise objectionable.

(f) You understand that the technical processing and transmission of any Data you upload, post, or submit to the Services, may be transferred and may involve: (i) transmissions over various networks both within and outside of Canada; and (ii) changes to such Data to conform and adapt to technical requirements of connecting networks or devices.

(g) Company makes the Software available to you through the Internet. You acknowledge that your Data will be maintained on computer servers and equipment not necessarily in the United States or Canada or in the possession or control of Company and made accessible to you through the Internet. Therefore, laws of the country where data is hosted or stored may apply. You acknowledge that Company may use third party service providers and hosting partners to provide necessary hardware, software, networking, storage, and related technology required to run the Software and store any Data you upload, submit or post to the Software.

(h) In consideration of the grant of the licenses granted under this Agreement and access to the Services, you acknowledge that you may provide the Company orally or in writing such reasonably detailed feedback concerning your use of the Services and evaluation of the Software (including concerning the Software user experience (the “Customer Feedback”). You agree that all rights, title and interest in and to the Customer Feedback is, and shall be, owned solely and exclusively by the Company and may be used by Company for any purpose without any restrictions or obligations to you.

(i) Data Processing Agreement. To the extent Company processes any Data on Customer’s behalf that is subject to the Data Protection Law, and the parties have not executed a separate data processing agreement that complies with such Data Protection Law, the Data Processing Agreement (“DPA”) located at https://www.dynatrace.com/company/trust-center/customers/ is incorporated by reference and shall apply. Notwithstanding the DPA, capitalized terms used but not defined in the DPA have the same meanings as set out in these Terms of Service. As used in the DPA, “Agreement” shall mean these Terms of Service; “Dynatrace Offerings” shall mean the Services; and “Order Form” shall mean the applicable DevCycle ordering document.

6. Your Account

(a) You must provide certain limited personal information, such as your name and email address (“Registration Information”), in order to register with Company and set up an account to access and use the Services, including the Software. You hereby consent to Company’s collection and use of your Registration Information, and to Company’s use and disclosure of Registration Information to third parties (including Company’s third party service providers and payment processors, if any), for the purposes of administering your account and the use of the Services through your account in accordance with our Privacy Policy.

(b) You are responsible for: (i) maintaining the security of your username, password and account and or other form of authentication involved in obtaining access to the Software; and (ii) ensuring that there is no unauthorized access to the Software and notifying Company promptly of any such access of which you become aware.

(c) You are solely responsible and liable for your account and for any use of the Services and any Data inputted, submitted or uploaded to the Services, and any Data accessed or made available to others through your account (even if such Data is accessed or made available by others). Company is not, and will not, be responsible for any loss or damages resulting from your failure to comply with this obligation. You agree to immediately notify Company if you become aware of any unauthorized use of your account or your account credentials.

(d) If you choose to cancel your account you are solely responsible for doing so in accordance with Company’s then current cancellation procedure (the “Cancellation Procedure”) set out on Company’s Website. If you follow the Cancellation Procedure, Company will, subject to any licenses granted hereunder, cancel your account immediately. After you have cancelled your account, you will be able to recover Data previously uploaded or submitted to the Services from your account in accordance with our data retention practices subject to any terms provided for in any Subscription Agreement regarding your access and use of the Software. Company is not responsible for the loss of any Data due to your cancellation of your account.

7. Payments

(a) Your use of certain of the Services, including the Software, may be subject to certain subscription charges or other fees (“Fees”). Any Services subject to Fees will be clearly marked as such and may be subject to special subscription terms set out in a Subscription Agreement between you and Company in addition to these Terms of Service.

(b) If you subscribe, or have subscribed, for Services that are subject to Fees, you must pay all Fees and applicable taxes, levies, withholdings or duties owed by you to Company according to any applicable special subscription terms. In the event of non-payment of any amount owed by you to Company, Company reserves the right to terminate or suspend your use of those Services that are subject to Fees at any time.

(c) If you have a separate Subscription Agreement, and exceed your “Prepaid Capacity” and/or continue to use the Services after the term of your Subscription Agreement has expired, then as applicable, your use of the Services will convert to “On Demand Capacity” until such time as you purchase additional capacity under a subsequent Subscription Agreement. Any Subscription Agreement may only be renewed upon the mutual agreement of both parties.

8. Termination and Suspension of Your Use of the Services

(a) Expect as set forth in a Subscription Agreement, Company, in its sole discretion, has the right to suspend, terminate or restrict your access to all or a part of the Services, for any reason and at any time without notice.

(b) If Company terminates your access to any of the Services due to your failure to comply with these Terms of Service, Company may delete any Data you uploaded, posted, or submitted to the Services. Company is not responsible for the loss of any Data due to the termination of your account.

9. Notification of Copyright Infringement

(a) If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report any information on the Services that allegedly infringes your copyright by sending to Company a notice with the following information: (i) physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed; (ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Website are covered by a single notification, a representative list of such works at the Services; (iii) identification of the information that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; (iv) information reasonably sufficient to permit the Company to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted; (v) a statement that you have a good faith belief that the use of the information in the manner complained of is not authorized by the copyright owner, its agent or the law; (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; and (vii) URLs identifying the allegedly infringing material along with any other information that might assist in the investigation of your claim.

(b) Upon receipt of the foregoing information, Company will respond expeditiously and follow its notice and take down procedure, including having the disputed material removed from the Services, notifying the user who uploaded, posted or submitted the allegedly infringing information and terminating such user’s ability to access or use the Services at any time. If you materially misrepresent that any material infringes your copyright, you may be liable for damages, including court costs and legal fees.

10. WARRANTY DISCLAIMERS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE EXPRESS WARRANTIES SPECIFIED HEREIN OR IN A SUBSCRIPTION AGREEMENT, COMPANY DISCLAIMS ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT THE SERVICES OR RESULTS OF THE USE THEREOF WILL: (A) OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS; (C) BE UNINTERRUPTED, ERROR-FREE OR VIRUS-FREE; (D) IDENTIFY, BLOCK, OR REMEDIATE ALL SECURITY VULNERABILTIES, THREATS, OR ATTACKS; OR (E) RENDER THE CUSTOMER ENVIRONMENT INVULNERABLE TO UNAUTHORISED ACCESS AND/OR THIRD-PARTY INTERFERENCE. IN ADDITION, COMPANY MAKES NO WARRANTY ABOUT ANY THIRD-PARTY PRODUCTS OR CONTENT. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES YOU OR A THIRD PARTY MAY SUFFER AS A RESULT OF YOUR USE OR DISCLOSURE OF ANY PERSONAL DATA IN CONNECTION WITH THE SERVICES.

11. Limitation of Liability and Indemnification

(a) YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. YOU ACKNOWLEDGE THAT THE INTERNET IS NOT A SECURE MEDIUM AND PRIVACY AND CONFIDENTIALITY CANNOT BE GUARANTEED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY AND ITS AFFILIATES AND LICENSORS ARE NOT LIABLE, WHETHER BASED ON STATUTE, WARRANTY, CONTRACT, TORT, LAW, EQUITY, (INCLUDING BUT NOT LIMITED TO NEGLIGENCE, GROSS NEGLIGENCE OR WILFUL MISCONDUCT), PRODUCT LIABILITY, STRICT LIABILITY, STATUTORY LIABILITY, BREACH OF A FUNDAMENTAL TERM, FUNDAMENTAL BREACH, OR ANY OTHER LEGAL THEORY, FOR ANY LOSS OR DAMAGES OF ANY KIND, WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, INCLUDING, WITHOUT LIMITATION ANY: (A) DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS OR DAMAGE; (B) ANY AND ALL LOSS OR LIABILITY IN CONNECTION WITH YOUR CONTENT; (C) ANY INCOMPLETENESS, ERRORS, SECURITY, VIRUSES, BUGS, PROBLEMS, OMISSIONS, INACCURACIES OR OTHER LIMITATIONS OF THE SERVICES, ANY MATERIAL OR PRODUCTS, OR ANY OUTPUT, OR INTERRUPTIONS IN THE AVAILABILITY OF THE SERVICES; (D) ANY DAMAGES, LOSSES OR LIABILITY A THIRD PARTY MAY SUFFER AS A RESULT OF YOUR USE OF THE SERVICES OR YOUR USE OF ANY MATERIALS, PRODUCTS, OR CONTENT OR OTHER MATERIALS, INFORMATION, OR OUTPUT YOU ACCESS FROM OR PROVIDE TO COMPANY THROUGH THE SERVICES OR OTHERWISE, AND (E) ANY DAMAGES, LOSSES OR LIABILITY A THIRD PARTY MAY SUFFER AS A RESULT OF YOUR PROVISION OF PERSONAL DATA TO US IN VIOLATION OF LAW OR AN INDIVIDUAL’S PRIVACY RIGHTS, OR OUR USE OF PERSONAL DATA THAT IS CONSISTENT WITH THESE TERMS OF SERVICE. COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, OR CORRUPTION THAT MAY OCCUR TO YOUR DATA. To the maximum extent permitted by applicable law, in the event Company is liable for damages, in no event shall the aggregate liability of Company exceed USD 1,000.00.

(b) You hereby agree to indemnify, defend and hold harmless the Company and its licensors, subsidiaries, affiliates, and related companies, and each of their respective officers, directors, employees, shareholders, agents, representatives, business partners, information providers and licensors and their respective successors and assigns (together “Company Entities”) harmless from and against all losses, expenses, damages, liabilities, expenses and costs, including reasonable legal fees, suffered by any of the Company Entities, directly or indirectly, resulting from your violation of these Terms of Service including without limitation any violation of any third-party privacy right or intellectual property right.

12. Intellectual Property.

(a) You acknowledge and agree that, as between you and Company, Company and its licensors, affiliates and business partners have and retain all rights, title and interest (including copyright, trademark, patent, trade secret and all other intellectual property rights) in and to the Services in any form. You acquire no rights whatsoever in or to all or any part of the Services except for the limited use rights granted by these Terms of Service. All rights not expressly granted to you in these Terms of Service are reserved for Company and its licensors.

(b) Certain words, phrases, names, designs or logos used by Company may be trademarks, service marks or trade names of Company, its affiliates or third parties. The display of any such marks or names does not imply that a license has been granted to you or any third party by Company or other entities. Any unauthorized use or display of the trademarks or trade names belonging Company, its affiliates, related companies, and third parties and their licensors is strictly prohibited.

13. AI Features

(a) Certain functionalities of the Software may utilize (i) machine learning and (ii) generative and agentic artificial intelligence to analyze Data or to provide automated outputs, insights, or decisions on a Customer’s behalf (“AI Features”). AI Features may be made available to Customer and, if provided, are considered part of the “Services” governed by the Terms. AI Features are optional to use, and, if used, process Data to generate predictions, recommendations, content, analytics, or other outputs (“AI Outputs”). Company will clearly indicate which Service features are AI Features (for example, through labels or documentation). Customer is responsible for informing its users of AI Features whenever disclosure is required by law or is necessary for fairness and transparency.

(b) By using AI Features, Customer instructs Company to process relevant Data (including but not limited to Personal Data included in the Data) for purposes of providing the associated Services and AI Outputs. Company will not retain, use, or disclose any of Customer’s Personal Data processed via AI Features other than to provide the Services and AI Outputs to Customer or as required by applicable law. Subject to Company’s rights under Section 5 of the Terms, Company will not use Customer’s Data (or any Personal Data included in the Data) to train, improve, or otherwise develop AI Features (or any associated machine-based system designed to operate with some degree of autonomy and produce AI Outputs based on Customer inputs) except as needed to provide Services for Customer’s benefit and as otherwise permitted via Section 5 of these Terms. AI Outputs may include inaccuracies, and human review should be used to evaluate AI Outputs before use. Customer will not use AI Features in or with any application, or for any purpose, where the use or failure could result in injury, death, or catastrophic damage. Company will not be liable, in whole or in part, for any claims or damages arising from such uses or from the use of AI Features to implement automated code changes or workflows or failure to appropriately review AI Outputs.

(c) This Section replaces and supersedes any prior reference to the AI Features Addendum posted on this Website.

14. General

(a) Any provisions which by their nature survive shall survive the termination of these Terms of Service.

(b) The failure of Company to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision, and no waiver of any right or provision of these Terms of Service shall be deemed a further or continuing waiver of such right or provision.

(c) These Terms of Service, together with any Subscription Agreement between you and Company regarding your access to and use of the Software, constitute the entire agreement between you and Company with respect to, and govern, your use of the Services, superseding any prior agreements between you and Company (including, but not limited to, any prior online terms).

(d) If you are a corporation, organization, partnership or other non-individual entity, you shall cause your employees, agents, contractors, directors and officers to comply with these Terms of Service and shall be responsible at all times for all such users.

(e) You may not assign these Terms of Service or any of your rights or obligations under these Terms of Service to a third party without the prior written consent of Company. Company may assign the Terms of Service or its rights or obligations under these Terms of Service to any party at any time without notice to you. Subject to the foregoing, these Terms of Service shall be binding upon you and Company and your/its respective successors (including any successor by reason of amalgamation) and assigns.

(f) If any provision of these Terms of Service is determined by a court of competent jurisdiction to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms of Service and such determination shall not affect the remaining provisions contained in these Terms of Service.

(g) You agree that any legal action, proceeding or other matter related to these Terms of Service shall be governed by US federal law or the laws of the State of Delaware, without giving effect to any principles of conflicts of laws. You hereby consent and submit to the exclusive jurisdiction of the courts of the State of Delaware. These laws apply to your access to, or use of, the Services, notwithstanding your domicile, residency or physical location. The Services is intended for use only in jurisdictions where it may lawfully be offered for use.

(h) This electronic document, and all other electronic documents referred to or incorporated herein, will be: (i) deemed for all purposes to be a “writing” or “in writing”, and to comply with all statutory, contractual, and other legal requirements for a writing; and (ii) legally enforceable as a signed agreement. A printed version of these Terms of Service and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

(i) It is the express wish of the parties to these Terms of Service that these Terms of Service and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.

(j) Contact/Address for Legal Notices: Dynatrace LLC, 280 Congress Street 11th Floor, Boston, MA, 02210, United States of America, [email protected].

Archived Terms

Terms of Service and AI Features Addendum Archived February 2, 2026